Privacy Policy

Privacy Policy

Last Updated: 10-10-2023

Welcome to www.toptutor.in (referred to as “the Website”). This Privacy Policy outlines how we, operated by SWAPMS LLP, Bangalore, a non-government partnership firm in Bangalore, India, collect, use, and protect your personal information.

Who We Are:

The Website is an online platform designed for online testing and analysis for students preparing for various competitive examinations in India and abroad. We are committed to ensuring the privacy and security of your personal data.

What Personal Data We Collect:

In order to provide you with comparative results and cross-user performance analysis for quizzes, tests, and mock exams, we collect the following information from registered users:

  • Full Name (First Name & Last Name)
  • Email ID
  • Mobile Number
  • Student’s Name (Name of the student using the service)
  • College/Institute Name
  • College/Institute Location (optional)
  • Coaching Institute Name (optional)
  • Coaching Institute Location (optional)
  • Residential Address
  • Town/City
  • State
  • Country
  • Postal Code
  • Category (General/Reserved)
  • Year of passing/appearing for the qualifying exam
  • User ID and Password for the website/app

Why We Collect Your Information:

We collect your information for the purpose of producing comparative results and analysis to enhance your learning experience.

What We Do with Your Information:

When you make a purchase through our store, we collect the personal information you provide, such as your name, address, and email address. Additionally, when you browse our store, we automatically receive your computer’s internet protocol (IP) address to improve our services and understand your browser and operating system.

With your permission, we may also send you emails about our store, new products, and updates.

How Long Do We Retain User Data:

We plan to retain user data while an account is active and for at least three years afterward. This retention period may change to comply with legal and business requirements. We may lengthen the retention period if necessary to adhere to legal requirements, or shorten it to free up storage space, unless otherwise prohibited.

Consent:

When you provide us with personal information for specific purposes, such as completing a transaction, verifying your credit card, or placing an order, you implicitly consent to us collecting and using your data for those purposes. For secondary uses, like marketing, we will ask for your explicit consent or provide you with the option to decline.

To withdraw your consent, contact us at:

Disclosure:

We may disclose your information:

  • As required by law, such as to comply with a subpoena or legal process.
  • To enforce applicable Terms of Use and investigate potential violations.
  • When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, address security or technical issues, or respond to a government request.
  • To trusted service providers who work on our behalf, subject to the rules set forth in this Policy.
  • With third-party service providers to personalize our services/products for a better user experience and perform behavioral analysis.

If personal data relating to minors is provided, it is considered to be given with the consent of the minor’s legal guardian. Such consent is provided through registration with us.

Payments:

We use Razorpay and/or PhonePay for processing payments. Razorpay and/or PhonePay does not store your card data on their servers, and the data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payments. Your purchase transaction data is only used as long as necessary to complete the transaction.

Our payment gateway adheres to the PCI-DSS standards to ensure secure handling of credit card information.

For more details, read Razorpay’s terms and conditions at https://razorpay.com.

Third-Party Services:

Some third-party providers used by us have their own privacy policies. We recommend reading their policies to understand how they handle your personal information, especially for payment transaction processors.

Links:

Clicking on links on our site may direct you away from our site, and we are not responsible for the privacy practices of other sites. Please read their privacy statements.

Security:

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, access, disclosure, alteration, or destruction.

Cookies:

We use cookies for your convenience, such as saving your name, email address, and website for future comments. These cookies may last for one year. Login cookies are used for convenience and can last for up to two weeks if you select “Remember Me.” After that, they are removed.

Age of Consent:

By using this site, you represent that you are at least the age of majority in your state or province of residence. If you allow your minor dependents to use this site, you provide your consent.

Changes to this Privacy Policy:

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Material changes will be explicitly communicated to you.

Questions and Contact Information:

If you have questions or would like to access, correct, amend, or delete personal information, register a complaint, or request more information, please contact our Privacy Compliance Officer at:

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